✦ BhagyaKar ✦

Effective Date / Last Updated: 27 September 2026

BhagyaKar ("we", "us", "our") operates the website bhagyakar.com and the BhagyaKar mobile app (together, the "Service"), offering Vedic palm reading and related astrology consultations. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using the Service, you agree to the collection and use of information as described in this policy.

1. Information we collect

When you request a reading or consultation, we collect:

Contact and identity details: your full name, date of birth, gender, and email address.
Palm photograph: an image of your palm that you upload for the purpose of generating your reading.
Your stated concerns: the life areas you select (e.g. career, marriage, health) so your reading can be tailored to them.
Payment information: processed securely by our payment partner, Razorpay. We do not receive or store your full card, UPI, or bank account details ourselves.
Support communications: if you email us or use our consultation feature, we retain that correspondence, including any questions you ask and notes taken during a call, so we can assist you.

2. How we use your information

To generate your personalised palm reading using our proprietary reading engine, which analyses your uploaded photograph together with your stated concerns.
To deliver your reading and any follow-up communication to your email address.
To verify eligibility for the discounted follow-up/progress reading, by checking it against your past reading history.
To respond to questions you raise via email or during a live consultation.
To maintain records for customer support and service improvement.

3. Automated reading generation and service providers

To provide the Service, we use trusted third-party technology providers, solely for the purposes described:

Reading generation: your palm photograph and stated concerns are processed using automated technology to generate your reading text. This data is used strictly for generating your reading and is not used to identify you personally by any technology provider involved.
Payments: Razorpay processes your payment securely. Please refer to Razorpay's own privacy policy for how they handle payment data.
Email delivery: your reading and related emails are sent via Zoho Mail / ZeptoMail, our email delivery provider.
Hosting and database: your reading history is stored on GoDaddy's hosting servers, in a secured database.

Your palm photograph and stated concerns are used strictly to generate your reading and are not used to train any third-party's underlying models or shared for any purpose beyond providing your reading to you.

We do not sell your personal information to any third party.

4. Data storage and retention

Your reading history (including the palm photo reference, your stated concerns, and the generated reading) is stored securely so that we can deliver your reading, support follow-up/progress readings, and assist you if you contact us. We keep this data for 12 months after your most recent reading. After that, we automatically and permanently delete your reading history, your palm photograph, your stated concerns, and any consultation questions and notes linked to your email address.

Please note that once your data has been deleted, we can no longer recognise you as a returning customer. A new reading will be charged at the full price, and follow-up consultations are available only to customers who have a reading on record.

You can ask us to delete your data sooner at any time by emailing grievance@bhagyakar.com. Records of payments are held by our payment partner, Razorpay, and by us only as long as needed to meet tax, accounting and other legal obligations. Technical logs are kept for at least one year as required by law.

5. Data security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, or disclosure. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

6. Your rights

You may contact us to:

Request access to the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information, subject to any legal or legitimate business reasons we may have to retain it.
Withdraw your consent to data processing at any time. If you withdraw your consent, we will stop processing your data, though this may limit your access to certain features of the Service.

To exercise any of these rights, please contact our Grievance Officer at grievance@bhagyakar.com.

7. Children's privacy

The Service is not directed at, and should not be used by, individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Cookies and similar technologies

Our website may use minimal session-based technologies necessary for the Service to function (such as keeping you signed in during a session). We do not use cookies for third-party advertising.

9. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact us

If you have questions about this Privacy Policy or how your data is handled, please contact our Grievance Officer, BhagyaKar Support, at grievance@bhagyakar.com.